How Tesla is Forcing The Legacies To Change How They’re Structured

How Tesla is Forcing The Legacies To Change How They’re Structured

https://reddit.com/r/electricvehicles/comments/xbegjr/how_tesla_is_forcing_the_legacies_to_change_how/
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How Tesla is Forcing The Legacies To Change How They’re Structured




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6 thoughts on “How Tesla is Forcing The Legacies To Change How They’re Structured

  1. **This might not be 100% a good thing**

    Sure it is nice to be able to purchase a Tesla on an app on my phone.

    Sure it is nice to fight back against the abuses the car dealers have put us through throughout the years.

    **But…**

    Car dealers have something that Tesla Service Centers never will… “**Skin in the game**”.

    Basically, a car dealer is a small business that relies on its reputation in order to attract and retain customers.

    * Anyone getting bad service or getting his car back with scratches or other damage after a service will never, ever take their car back to that dealer for future service.
    * Anyone getting a bad service will never take their car back to that dealer.
    * Anyone getting a bad service will never buy another car from that dealer…

    **Those are all things that mostly do not apply to a Tesla service center**

    Employees there don’t have to give more care to customer service than a Burger King employee would, the manager does not own the service center, meaning he only cares until his own personal liability as an employee is on the line and will never care as much as the owner of a small business will.

    Those are things that Tesla can turn around, but judging from the [dissatisfaction expressed by Tesla owners](https://twitter.com/_bennettm_/status/1568365306229456897), forcing Elon Musk to react in person, there is still a lot of work that Tesla must do to bring the service level of its centers up to the market standards.

    Because Tesla Service Centers are ran by tesla itself and are not independent businesses, Tesla makes itself responsible for how things go in thousands of service locations while dealers are self-contained businesses where each of the thousands of owners do the work of regulating themselves without the car brand needing to micro-manage each location.

    **The truth is that repairs and customer service are Tesla’s weakness, and it is not the “haters” saying it, it is the Tesla customers.**

  2. This is the recurrent fantasy of the Teslerati. Car mfgs and dealers had long ago gone to and emphasized the internet sale and customers building their cars online and ordering.

    Preceded Tesla by decades.

  3. Well the rep on car dealers is dismal, so the market approach is not working for them. Instead they have brand monopolies over geographical areas, and special status conveyed by the state legislatures.

    I think the corporate culture is probably more important. Tesla may need to work on that, IDK, but the culture at the OEMs is certainly not good.

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